Privacy Policy

We are committed to protecting your privacy. When you interact with us by phone, mail, in person or online, we sometimes receive personal information about you. This page, together with our website terms and conditions, tells you about how we collect, use and store your personal information. Please read this policy carefully to understand how we collect, use and store your personal data.

How we collect information about you

We may collect information about you whenever you interact with us. For example, when you register for our services, book a first aid course, sign up to receive our newsletter, ask about our activities, or otherwise give us any other personal information. We may also receive information about you from third parties – but only if you’ve given them permission to share your information.

What information we collect

When you interact with us, we may collect names, addresses, email addresses, telephone numbers and bank account details for booking a first aid course. We do not use cookies to collect this type of information.
We may collect some, or all, of this information when you visit our website, depending on how you use it. We monitor how people use our website so we can improve it. However, you can use our website anonymously without giving us any information and we won’t know who you are.

If you visit our site anonymously, we may still record information about:

  • the areas of the website you visit
  • the amount of time you spend on the site
  • whether you are new to the site, or have visited it before
  • how you came to our website – for example, through an email link or a search engine
  • the type of computer, browser, network location and internet connection you use.

We do this by using cookies, which you can learn more about in this document.

How we use your information

We will use your information to:

  • give you the products, information or services you have requested
  • keep you in touch with our work by sending you updates and marketing communications
  • comply with financial regulations and the law.

To do some of this, we may need to share your information with other companies such as our trading subsidiaries, service providers, associated organisations and agents. But we will only share your information for marketing purposes if you have already given us permission. You can opt out of receiving donation appeal letters, emails or telephone calls from us at any time – just contact us at [email protected]
Please note that if you opt out of receiving specific communications then opt in again in the future, the newest request replaces any previous requests you made to opt out.

Your consent

By giving us your personal information you consent to us collecting and using that information in the ways that we describe in this privacy policy.

How we protect your personal information

We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.
Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk.